1. Reservations
All reservations are subject to vehicle availability and are considered confirmed only after the customer receives confirmation from 4ES VIP Rides.
The customer must provide accurate information, including:
- Name and telephone number;
- Pickup address and destination;
- Date and time of the ride;
- Number of passengers;
- Number and size of luggage items;
- Flight number when requesting airport transportation;
- Special requests, additional stops, or the need for child safety seats.
4ES VIP Rides is not responsible for delays or problems caused by inaccurate or incomplete information provided by the customer.
2. Payments
Full payment or a deposit may be required to confirm a reservation. A reservation is not guaranteed until the required payment has been completed.
The customer is responsible for all approved charges, including:
- Ride fare;
- Additional stops or destinations;
- Additional waiting time;
- Parking fees;
- Tolls;
- Airport fees;
- Excessive cleaning;
- Damage caused to the vehicle.
The initial price is based on the information provided at the time of booking. Changes to the route, duration, or number of stops may result in additional charges.
3. Cancellation Policy
The customer may cancel the ride up to two (2) hours before the scheduled pickup time.
Cancellations made less than two (2) hours before the scheduled pickup time are not eligible for a refund. In such cases, the payment made will be forfeited, and the full ride fare may apply.
If the driver has departed for the pickup location or has arrived at the pickup location, the reservation is considered active and the payment is nonrefundable.
Cancellations must be made by contacting 4ES VIP Rides directly. A reservation is not considered canceled until the customer receives cancellation confirmation.
Credit card or electronic payment processing fees may be nonrefundable.
4. Customer No-Show
A customer is considered a “No-Show” when the customer:
- Does not appear at the designated pickup location;
- Does not answer phone calls or messages;
- Provides an incorrect address;
- Leaves without communicating with the driver;
- Does not appear within the permitted waiting period.
In the event of a “No-Show,” the payment is nonrefundable, and the customer may be charged the full reservation amount.
5. Waiting Time
Standard reservations include a 15-minute waiting period after the scheduled pickup time.
For airport pickups, waiting time is calculated based on the actual flight arrival time and airport conditions.
After the included waiting period ends, an additional waiting-time fee may apply. The customer must notify the company immediately if a delay is expected.
If the customer does not communicate with the company or driver, the reservation may be classified as a “No-Show.”
6. Flights and Airports
The customer must provide the correct flight number. 4ES VIP Rides may monitor flight changes, but the customer remains responsible for notifying the company of cancellations, flight changes, or terminal changes.
If a flight is canceled or significantly changed, the customer must contact the company immediately. Vehicle availability for the new time is not guaranteed.
Airport, parking, and waiting-time fees may be added to the reservation price.
7. Delays and Traffic Conditions
4ES VIP Rides makes every effort to provide timely and reliable service. However, the company does not guarantee an exact arrival time when delays are caused by circumstances beyond its control, including:
- Traffic;
- Accidents;
- Weather conditions;
- Road closures or blockages;
- Police activity;
- Airport delays;
- Unexpected mechanical problems;
- Emergencies or force majeure events.
Customers should allow sufficient time when traveling to airports, meetings, or important activities.
8. Changes to the Ride
Any change to the address, destination, schedule, number of passengers, or stops must be approved by 4ES VIP Rides.
The driver is not required to accept changes that:
- Compromise safety;
- Exceed the vehicle’s capacity;
- Affect other reservations;
- Violate the law;
- Cannot be completed within the reserved time.
Changes may result in a recalculation of the price.
9. Passengers and Luggage
The number of passengers may not exceed the vehicle’s legal capacity. All passengers must wear seat belts.
The customer must disclose the quantity and size of luggage in advance. The driver may refuse items that cannot be safely stored in the vehicle.
4ES VIP Rides is not responsible for personal items that are forgotten, lost, or damaged, except where otherwise required by law. Found items will be kept for a reasonable period, and returning them may involve a transportation fee.
10. Children and Safety Seats
The customer is responsible for notifying the company when a child safety seat is required.
Children must be transported in accordance with the laws applicable in the state where the service is provided. The driver may refuse the ride if the child cannot be transported safely and legally.
11. Passenger Conduct
The following are strictly prohibited:
- Smoking or using electronic cigarettes;
- Using or possessing illegal substances;
- Consuming alcohol in violation of the law;
- Aggressive, threatening, or abusive behavior;
- Damaging the vehicle;
- Distracting or interfering with the driver;
- Possessing illegal weapons;
- Engaging in any illegal activity.
The driver may immediately terminate the ride if a passenger’s conduct creates a safety risk. In such cases, the payment is nonrefundable.
12. Cleaning and Damage
The customer who makes the reservation is responsible for the conduct of all passengers in the group.
Additional charges may apply for:
- Vomit or bodily fluids;
- Spilled food or beverages;
- Strong smoke odors;
- Stains;
- Excessive trash;
- Damage to seats, doors, or equipment;
- Any professional cleaning that temporarily removes the vehicle from service.
The customer may be responsible for cleaning and repair costs, as well as lost revenue while the vehicle is unavailable for use.
13. Animals
Pets must be disclosed at the time of booking and, when required, kept in suitable carriers.
Service animals are accepted in accordance with applicable law. The customer remains responsible for any damage or excessive cleaning caused by the animal.
14. Refusal or Termination of Service
4ES VIP Rides reserves the right to refuse or terminate service when:
- The number of passengers exceeds the vehicle’s capacity;
- The ride cannot be completed safely;
- The customer or passengers behave aggressively;
- The law is violated;
- Reservation information is false;
- Payment has not been completed;
- A passenger presents a risk to the driver, vehicle, or other persons.
If the customer violates this policy, the payment may be nonrefundable.
15. Vehicle Substitution
In the event of a breakdown, accident, emergency, or operational issue, 4ES VIP Rides may provide another vehicle in the same or a similar category.
The vehicle’s make, model, and color are not guaranteed unless expressly confirmed in writing.
16. Company Liability
4ES VIP Rides will provide its services with reasonable care and professionalism. However, to the extent permitted by law, the company is not responsible for indirect losses, missed flights, missed appointments, or other expenses caused by circumstances beyond its control.
Nothing in this policy limits any rights granted to the customer by applicable law.
17. Privacy
Customer personal information is used for:
- Managing reservations;
- Communicating with the customer;
- Processing payments;
- Service safety and documentation;
- Complying with legal obligations.
Personal information will not be sold. It may be shared only with necessary service providers or when required by law.
18. Refunds
All refund requests must be submitted in writing and include the customer’s name, travel date, and reservation number.
Approved refunds will be issued, when possible, to the original payment method. Processing times depend on the customer’s bank or payment provider.
Cancellations made with less than two hours’ notice, “No-Show” situations, rides terminated due to policy violations, and completed services are nonrefundable.
19. Acceptance of Terms
By making a reservation, submitting payment, or using the services of 4ES VIP Rides, the customer confirms that they have read, understood, and accepted this policy.
4ES VIP Rides may update this policy when necessary. The version published on the website at the time of booking will apply to that reservation.